1. Data Controller
The person responsible for the collection and processing of data is Mr. Albin SELO-SCHAFF, manager of Chat Crochet, residing at 16, ter rue Principale, 72500 CHENU (France).
2. What data is collected?
We collect the information you provide when placing your order: Last name, first name, postal address (for delivery), email address (for tracking), and phone number (for delivery notifications).
3. Why do we collect this data?
- Order Management: Shipping your yarn and kits.
- Communication: Sending your invoices and PDF patterns.
- Newsletter: Only if you have checked the subscription box.
4. Who has access to your data?
Your data is never sold. It is only transmitted to our logistics providers for delivery (Mondial Relay or La Poste) and to our secure payment provider.
5. Retention Period
Your data is kept for the legal duration necessary for the commercial and tax management of your order (usually 3 to 5 years).
6. Your Rights
In accordance with GDPR, you have the right to access, rectify, and delete your data. To exercise this right, please contact me at contact@chat-crochet.fr.
7. Use of TikTok Pixel
Our site uses the "TikTok Pixel," an analytical tool provided by the TikTok platform. This device allows us to measure the effectiveness of our content and understand your interactions with our products (such as our crochet plushies or yarn ranges).
The data collected (such as your IP address, pages visited, or products viewed) helps us offer you more relevant content and advertisements, and improve your experience on our shop. This data is processed anonymously and securely by TikTok. You can opt-out of this tracking by managing your preferences via our cookie banner or by configuring the privacy settings of your TikTok account.